Customer Support Specialist

Micro Ocean Technologies
Full Time

Job Description


  • Provide technical support for applications/systems
  • Diagnose, troubleshoot and rectify reported problems
  • Over-the-phone diagnostics and troubleshooting
  • Manage customer complaints/requests
  • Liaise with service providers and vendors
  • Convey problems/requests clearly to next level support/development team or suppliers
  • Provide 24/7 support on rotational basis


  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • Required language(s): English
  • No work experience required.
  • Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
  • Independent (in view of current pandemic, you are likely to be required to work remotely)
  • Must be willing to work on shift

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